Nonverbal feedback vs. meeting responses

February 21, 2019

Zoom offers two ways for participants to offer feedback using icons during meetings: Nonverbal feedback and Meeting reactions.

Nonverbal feedback is visible in the Participants window:

(Keep in mind that you may need to turn a setting on in your platform to see these icons.)

Meeting reactions are accessed through a button on the bottom of the screen:

(You may see fewer meeting reactions than these if you have not upgraded to the most recent version of Zoom.)

When should you encourage participants to use nonverbal feedback, and when should you encourage them to use meeting reactions?

Nonverbal feedback is "sticky," meaning that if you raise your hand, etc., the icon that appears will not go away on its own unless the user (or the host) clicks another button.

Encourage participants to use the Raise Hand nonverbal feedback in a larger meeting (over 10 participants) to be called on to speak. Take the temperature without using a poll by inviting folks to use the green yes or red no nonverbal feedback. Need a break or away are also helpful for participants, but the clap icon is ambiguous since there is also a clap meeting reaction.

Meeting reactions, on the other hand, are ephemeral and will disappear on their own after five seconds. Participants should use them to indicate approval or praise. A meeting host could also use them to do a very quick, low-stakes temperature check ("give me a thumb's up if that sounds good.") They are mostly a fun substitute for the look, laugh, or gesture that would be more obvious in person, and should generally not be used to manage participant interaction.

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